Here’s the detailed alignment of evidence
and document sections supporting the claim for “Contradictory
Information,” using Exhibits A to N and Exhibits 1 to 34:
Alignment of Exhibits with "Contradictory
Information"
|
Exhibit Reference |
Description |
Relevance to Claim |
|
Exhibit D |
EasyJet Additional Baggage Payment
Receipt |
Shows how Trip.com’s platform
communicated baggage details inaccurately, resulting in fees due to
discrepancies between the information presented and EasyJet’s policy. |
|
Exhibit E |
EasyJet Supervisor Manager Computer
Screenshot |
Highlights contradictory information
received from Trip.com versus what was in EasyJet's system, causing delays
and confusion for the claimant. |
|
Exhibit J |
Antalya Airport Baggage Fee Receipt |
Documents of additional charges at
Antalya Airport due to contradictory details regarding baggage policy for the
return leg of the trip. |
|
Exhibit F |
Trip.com Invoice of Purchases |
Shows the original payment made for
baggage allowances, which were inconsistently communicated to partner
airlines, highlighting contradictions. |
|
Exhibit 15 |
Website Text Capturing Policy
Inconsistencies |
Demonstrates specific discrepancies
between Trip.com’s advertised policies and the actual airline
guidelines for baggage allowances. |
Relevant Sections of the Document Supporting the Claim
|
Section Title |
Details Supporting "Contradictory Information" |
|
Background Information |
Describes how Trip.com presented
unclear and misleading baggage policies that directly contradicted EasyJet’s
and SunExpress's official guidelines. |
|
Analysis and Findings |
Highlights multiple instances of
inconsistencies, such as misrepresented baggage allowances and contradictory
visual aids, which caused financial and logistical problems. |
|
Booking Process |
Explains how Trip.com’s
booking system failed to provide consistent information, leading to conflicts
between what customers believed they had purchased and what airlines
recognized. |
Key Evidence from "Exhibits 1 to 34"
|
Exhibit # |
Details |
|
Exhibit 11 |
Screenshots of Trip.com’s
interface showing conflicting visual and textual representations of baggage
allowances. |
|
Exhibit 19 |
Testimonies from affected passengers
highlighting systemic contradictions in the policies presented by Trip.com
and enforced by airlines. |
Key Points of the Claim
This structured summary ties the “Contradictory
Information” claim to specific exhibits and document sections,
providing solid evidence to support your case.