Here’s the detailed alignment of evidence and document sections supporting the claim for “Contradictory Information,” using Exhibits A to N and Exhibits 1 to 34:

 

Alignment of Exhibits with "Contradictory Information"

Exhibit Reference

Description

Relevance to Claim

Exhibit D

EasyJet Additional Baggage Payment Receipt

Shows how Trip.com’s platform communicated baggage details inaccurately, resulting in fees due to discrepancies between the information presented and EasyJet’s policy.

Exhibit E

EasyJet Supervisor Manager Computer Screenshot

Highlights contradictory information received from Trip.com versus what was in EasyJet's system, causing delays and confusion for the claimant.

Exhibit J

Antalya Airport Baggage Fee Receipt

Documents of additional charges at Antalya Airport due to contradictory details regarding baggage policy for the return leg of the trip.

Exhibit F

Trip.com Invoice of Purchases

Shows the original payment made for baggage allowances, which were inconsistently communicated to partner airlines, highlighting contradictions.

Exhibit 15

Website Text Capturing Policy Inconsistencies

Demonstrates specific discrepancies between Trip.com’s advertised policies and the actual airline guidelines for baggage allowances.

 

Relevant Sections of the Document Supporting the Claim

Section Title

Details Supporting "Contradictory Information"

Background Information

Describes how Trip.com presented unclear and misleading baggage policies that directly contradicted EasyJet’s and SunExpress's official guidelines.

Analysis and Findings

Highlights multiple instances of inconsistencies, such as misrepresented baggage allowances and contradictory visual aids, which caused financial and logistical problems.

Booking Process

Explains how Trip.com’s booking system failed to provide consistent information, leading to conflicts between what customers believed they had purchased and what airlines recognized.

 

Key Evidence from "Exhibits 1 to 34"

Exhibit #

Details

Exhibit 11

Screenshots of Trip.com’s interface showing conflicting visual and textual representations of baggage allowances.

Exhibit 19

Testimonies from affected passengers highlighting systemic contradictions in the policies presented by Trip.com and enforced by airlines.

 

Key Points of the Claim

  1. Discrepancies in Policy Communication: Contradictory information from Trip.com regarding baggage allowances led to confusion, additional payments, and missed flights during the journey.
  2. Inconsistent Airline Coordination: EasyJet and SunExpress systems did not align with the policies advertised by Trip.com, requiring intervention and causing delays.
  3. Financial and Logistical Impact: The claimant faced unnecessary charges (£40 at Gatwick and £69.63 at Antalya) due to contradictions between Trip.com’s claims and airline systems.
  4. Evidence of Systemic Issues: Screenshots, invoices, and testimonies provide clear evidence of widespread policy inconsistencies on Trip.com’s platform.

This structured summary ties the “Contradictory Information” claim to specific exhibits and document sections, providing solid evidence to support your case.